After-Sales Contact Policy

At zfyshop.com, we are committed to providing excellent after-sales service to ensure your satisfaction.

  1. Contact Channels
    For any questions or issues regarding your order, product, returns, or refunds, please contact us via email at hi@zfyshop.com.

  2. Response Time
    Our customer service team strives to respond to all inquiries within 24 business hours.

  3. Information Required
    When contacting us, please provide your order number, detailed description of the issue, and any relevant photos if applicable. This helps us assist you efficiently.

  4. Support Hours
    Our customer service is available Monday to Friday, 9:00 AM to 6:00 PM (China Standard Time).

  5. Escalation
    If your issue is not resolved satisfactorily, you may request escalation to a senior representative by replying to our email.

  6. Privacy
    All personal information provided during after-sales contact will be handled in accordance with our Privacy Policy.

We appreciate your trust and will do our best to resolve any concerns promptly.

Age Restriction Policy

By using zfyshop.com and purchasing our products, you confirm that you are at least 18 years old or have the consent of a legal guardian.

  1. Age Requirement
    Our products and services are intended for users who are 18 years of age or older.

  2. Underage Users
    If you are under 18, please do not use this website or make purchases without parental or guardian consent.

  3. Verification
    We reserve the right to verify age information and refuse service or cancel orders if age requirements are not met.

  4. Compliance
    This policy complies with all applicable laws regarding age restrictions for online purchases.

  5. Contact Us
    If you have any questions about this policy, please contact us at hi@zfyshop.com.

Co-Branded / Partner Disclaimer

zfyshop.com may collaborate with third-party brands, creators, or promotional partners for co-branded marketing or featured products. Please note the following:

  1. Independent Parties
    All partner brands or collaborators featured on our site operate independently. Their inclusion does not imply ownership, endorsement, or legal affiliation unless explicitly stated.

  2. Product Responsibility
    Unless otherwise specified, zfyshop.com is responsible only for products sold directly through our platform. Third-party items or services are governed by the respective partner’s policies.

  3. Trademarks and Logos
    All logos, brand names, and trademarks of partners are used solely for identification and remain the property of their respective owners.

  4. Limited Liability
    We are not liable for any loss, dispute, or issues arising from interactions with third-party partners, including but not limited to delivery, service quality, or warranties.

  5. Contact
    For questions regarding partner programs or co-branded campaigns, please contact hi@zfyshop.com.

Coupon/Discount Code Policy

At zfyshop.com, we occasionally offer discount codes to enhance your shopping experience. Please review the following terms regarding their use:

  1. Validity
    Each coupon code has a defined validity period and must be used before the expiration date.

  2. One-Time Use
    Unless otherwise stated, coupon codes are valid for one-time use per customer and cannot be combined with other offers.

  3. Minimum Purchase
    Some coupons may require a minimum purchase amount, as specified in the promotion.

  4. Non-Transferable
    Discount codes are non-transferable and may only be used by the intended recipient.

  5. Refunds and Returns
    If you return an item purchased with a coupon, only the amount actually paid will be refunded. Discount codes are not reissued or refunded.

  6. Misuse
    We reserve the right to cancel orders or remove coupons in cases of abuse or misuse.

  7. Changes
    We may modify or terminate discount programs at any time without prior notice.

Questions? Contact us at hi@zfyshop.com.

Customer Complaint Handling Procedure

At zfyshop.com, we value customer satisfaction and are committed to resolving any complaints promptly and fairly.

  • How to Submit a Complaint: Customers can submit complaints by emailing us at hi@zfyshop.com with detailed information about the issue and relevant order details.

  • Response Time: We aim to acknowledge your complaint within 2 business days and resolve the issue within 10 business days.

  • Investigation: We will investigate the complaint thoroughly and may contact you for further information.

  • Resolution: Depending on the nature of the complaint, resolution may include refunds, replacements, or other remedies.

  • Escalation: If you are unsatisfied with the resolution, you may request escalation to a senior customer service representative by replying to our communications.

We appreciate your feedback as it helps us improve our products and services.

Customer Reviews Statement

At zfyshop.com, we believe that honest customer feedback helps us grow and serve you better.

  1. Authentic Reviews
    All reviews displayed on our website come from genuine customers who have purchased and used our products.

  2. Transparency
    We do not edit or fabricate customer feedback. Both positive and constructive comments are published to provide a balanced perspective.

  3. Review Moderation
    We reserve the right to remove reviews containing inappropriate language, spam, or unrelated content.

  4. How to Leave a Review
    After receiving your order, you will be invited via email to leave a review. You may also submit feedback directly on the product page.

  5. Customer Trust
    Your honest opinions help other customers make informed decisions and assist us in improving our products and services.

For questions or feedback, please contact us at hi@zfyshop.com.

Data Protection Compliance Statement

At zfyshop.com, we respect your privacy and are committed to complying with applicable data protection laws, including GDPR and CCPA where applicable.

  • Personal Data Use: We collect and process personal data only for legitimate business purposes such as order processing, customer service, and marketing communications (with consent).

  • User Rights: Users have the right to access, correct, delete, and restrict the processing of their personal data, and to object to direct marketing.

  • Data Security: We implement appropriate technical and organizational measures to safeguard your data.

  • Data Sharing: We do not sell personal data to third parties; sharing is limited to trusted service providers necessary for business operations.

  • Contact: For data protection inquiries or to exercise your rights, please contact us at hi@zfyshop.com.

Delivery Time Explanation

At zfyshop.com, we strive to deliver your orders as quickly and reliably as possible.

  1. Processing Time
    Orders are typically processed within 1–3 business days after payment confirmation.

  2. Shipping Time
    Shipping time varies depending on the selected shipping method and destination country. Estimated delivery times are displayed during checkout.

  3. Customs and Delays
    Please note that customs clearance, holidays, weather, or other unforeseen events may cause delays beyond our control.

  4. Tracking
    Once your order is shipped, a tracking number will be provided via email so you can monitor your shipment.

  5. Estimated Delivery and Refund for Undeliverable Packages
    Please refer to the estimated delivery time provided at checkout. Actual delivery times may vary. If a package cannot be delivered due to incorrect address or uncontrollable circumstances, you may request a refund in accordance with our refund policy.

  6. Contact Us
    If you experience significant delays or have questions about your delivery, please contact us at hi@zfyshop.com.

Environmental & Sustainability Commitment

At zfyshop.com, we believe in fashion that respects both people and the planet.

  1. Eco-Conscious Materials
    We prioritize sourcing environmentally friendly materials, such as S999 sterling silver, and aim to minimize plastic packaging whenever possible.

  2. Responsible Packaging
    Our packaging is designed to be minimal, recyclable, and reusable to reduce environmental impact.

  3. Waste Reduction
    We practice responsible inventory management to avoid overproduction and minimize waste.

  4. Ethical Practices
    We collaborate only with suppliers who share our commitment to fair labor standards and environmentally responsible production.

  5. Continuous Improvement
    Sustainability is an ongoing journey. We continually seek better materials, smarter logistics, and greener policies to improve our environmental footprint.

Thank you for supporting sustainable shopping at zfyshop.com.

If you have any questions or suggestions, please contact us at hi@zfyshop.com.

Governing Law and Jurisdiction

These Terms and all related policies of zfyshop.com are governed by, and shall be construed in accordance with, the laws of the People's Republic of China.

  1. Jurisdiction
    Any disputes arising from or in connection with the use of this website or the purchase of products shall be submitted to the courts located in Nanle County, Henan Province, China.

  2. Applicable Law
    The laws of the People's Republic of China shall apply, without regard to conflict of law principles.

  3. Dispute Resolution
    Before initiating legal proceedings, the parties agree to make reasonable efforts to resolve disputes amicably through negotiation.

  4. Severability
    If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

  5. Contact Us
    For legal inquiries, please contact hi@zfyshop.com.

Intellectual Property Statement

All content on zfyshop.com, including but not limited to text, images, graphics, logos, product designs, and software, is the property of zfyshop.com or its licensors and is protected by applicable intellectual property laws.

  1. Ownership
    All trademarks, service marks, trade names, and logos displayed on this website are owned by or licensed to zfyshop.com.

  2. Usage Restrictions
    You may not reproduce, distribute, modify, transmit, display, perform, publish, license, create derivative works from, transfer, or sell any content from this website without prior written permission from zfyshop.com.

  3. Reporting Infringement
    If you believe any content on our website infringes your intellectual property rights, please contact us immediately at hi@zfyshop.com with detailed information.

  4. Legal Action
    We reserve the right to take legal action against any unauthorized use of our intellectual property.

  5. Contact Us
    For questions about intellectual property on this site, please contact hi@zfyshop.com.

International Shipping Terms

At zfyshop.com, we ship to many countries worldwide. Please review the following terms before placing your order:

  1. Shipping Destinations
    We ship to all locations where reliable logistics services are available. Some remote or restricted regions may not be supported.

  2. Customs, Duties, and Taxes
    International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the customer’s responsibility.

  3. Shipping Times
    Delivery times vary depending on destination, customs clearance, and the selected shipping method.

  4. Prohibited Items
    Certain products may be restricted or prohibited in specific countries. Customers are responsible for ensuring compliance with local import regulations.

  5. Shipping Carrier
    We partner with trusted international carriers. Carrier selection may vary based on destination and package size.

  6. Risk of Loss
    Once the package is handed over to the carrier, the risk of loss or damage passes to the customer.

  7. Address Accuracy
    Please provide accurate and complete shipping details. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

  8. Tracking
    Tracking information will be provided when available.

  9. Contact Us
    For inquiries regarding international shipping, please contact hi@zfyshop.com.

Lost and Delay Handling Policy

At zfyshop.com, we aim to ensure every order arrives safely and on time. In rare cases, shipments may be lost or delayed. Please refer to the following policy:

  1. Reporting Issues
    If your order has not arrived within the estimated delivery timeframe, please contact us promptly at hi@zfyshop.com with your order number and details.

  2. Investigation Process
    We will launch an investigation with the shipping carrier to track the package and determine the cause of the delay.

  3. Resolution Timeline
    Investigations typically take up to 10 business days. We appreciate your patience during this process.

  4. Lost Packages
    If your package is confirmed lost, we will offer a replacement or refund, based on your preference and product availability.

  5. Delayed Packages
    In cases of shipping or customs delays, we will help you track the package and provide updates, though we cannot guarantee expedited delivery.

  6. Customer Responsibility
    Please ensure your shipping address is accurate at the time of purchase. We are not liable for delays or losses caused by incorrect or incomplete addresses.

  7. Contact Us
    For assistance with lost or delayed orders, reach out to hi@zfyshop.com.

Mandatory Arbitration Clause

By using zfyshop.com and purchasing products, you agree that any disputes, claims, or controversies arising out of or relating to your use of the website or purchase of products shall be resolved exclusively through final and binding arbitration, rather than in court.

  • Arbitration Rules: Arbitration will be conducted in accordance with the rules of a recognized arbitration organization.

  • Location: The arbitration will take place in Nanle County, Henan Province, China, unless otherwise agreed.

  • Exceptions: This clause does not prevent either party from seeking injunctive relief in a court of law.

  • Waiver of Class Actions: You agree to waive any rights to participate in class or collective actions.

This arbitration clause is intended to provide a fair and efficient resolution process for disputes.

Marketing Email Subscription and Unsubscription Policy

At zfyshop.com, we respect your communication preferences.

  • Subscription: By creating an account or placing an order, you may be subscribed to receive marketing emails about promotions, new products, and events.

  • Consent: You may opt-in or opt-out of marketing communications at any time.

  • Unsubscription: Each marketing email includes an unsubscribe link allowing you to easily opt-out.

  • Data Handling: We will only use your email address for marketing purposes with your consent and will never share it with unauthorized third parties.

  • Contact: For any questions about your subscription preferences, please contact us at hi@zfyshop.com.

Membership Terms

Welcome to the membership program of zfyshop.com (“we”, “us”, “our”). These Membership Terms (“Terms”) govern your participation in our membership program. By enrolling as a member, you agree to comply with these Terms.

  1. Membership Eligibility
    Membership is open to individuals who have registered a valid account on zfyshop.com and are at least 18 years old.

  2. Enrollment
    To become a member, you must create an account and provide accurate and complete information. Membership is free unless otherwise specified.

  3. Member Benefits
    Members may receive exclusive offers, discounts, early access to sales, and other perks as determined by zfyshop.com.

  4. Member Obligations
    You agree to keep your account information current and comply with all site policies, including the Terms of Service and User Agreement.

  5. Termination of Membership
    We reserve the right to suspend or terminate membership for violations of these Terms, fraudulent activities, or misuse of membership benefits.

  6. Changes to Membership Program
    We may modify or terminate the membership program at any time without prior notice.

  7. Limitation of Liability
    We are not liable for any losses or damages related to the membership program.

  8. Governing Law
    These Terms are governed by the laws of the People’s Republic of China.

  9. Contact Us
    For questions regarding the membership program, please contact us at hi@zfyshop.com.

Order Cancellation Policy

At zfyshop.com, we understand that sometimes you may want to cancel your order. Please read our cancellation policy below:

  1. Cancellation Window
    You may request to cancel your order within 24 hours of placing it. After this period, your order may have already been processed or shipped.

  2. How to Cancel
    To cancel an order, please contact us immediately at hi@zfyshop.com with your order number and cancellation request.

  3. Cancellation Confirmation
    We will confirm whether your order can be canceled. If the order has already been shipped, cancellation is no longer possible, and you may need to follow the return process after delivery.

  4. Refunds for Canceled Orders
    If your order is successfully canceled before shipment, a full refund will be processed within 3 business days to your original payment method.

  5. Shipping and Handling Fees
    Any shipping or handling fees already incurred may not be refundable if the order is canceled after shipment.

  6. Contact Us
    For questions or assistance regarding order cancellation, please contact us at hi@zfyshop.com.

Payment Policy

At zfyshop.com, we offer secure and convenient payment options for your purchases.

  1. Accepted Payment Methods
    We currently accept payments via PayPal and other major payment gateways as displayed on our website.

  2. Payment Security
    All payment transactions are processed securely using encrypted technology to protect your financial information.

  3. Payment Confirmation
    Orders will be processed only after successful payment confirmation.

  4. Currency
    All prices are listed in USD. Payments will be processed in USD or the equivalent currency based on the payment method.

  5. Failed Payments
    If your payment fails or is declined, please verify your payment details or try another payment method. Contact us at hi@zfyshop.com if issues persist.

  6. Refunds
    Refunds will be issued to the original payment method used during purchase.

  7. Contact Us
    For any payment-related inquiries, please contact us at hi@zfyshop.com.

Refund Processing Time

At zfyshop.com, we strive to process refunds promptly once the returned items have been received and inspected.

  1. Inspection Period
    After we receive your returned items, our team will inspect them to ensure they meet the return policy criteria. This process usually takes up to 2 business days.

  2. Refund Timeline
    Once the return is approved, we will process your refund within 3 business days.

  3. Payment Method
    Refunds will be issued to the original payment method used during purchase. Please note that the actual time for the refund to reflect in your account may vary depending on your payment provider.

  4. Notifications
    We will notify you via email once your refund has been processed.

If you have any questions about your refund status, please contact us at hi@zfyshop.com.

Return Process Instructions

At zfyshop.com, we aim to make returns easy and hassle-free. Please follow the steps below to initiate a return:

  1. Contact Us
    Within 30 days of receiving your order, email us at hi@zfyshop.com with your order number and reason for the return.

  2. Receive Return Authorization
    Our customer service team will review your request and provide you with a Return Authorization Number (RAN) and detailed return instructions.

  3. Prepare the Package
    Please ensure the items are unused, in original condition, and packed securely in the original packaging, including all accessories and documentation.

  4. Ship the Return
    Send the package to the return address provided by our team. We recommend using a tracked shipping service.

  5. Inspection and Refund
    Once we receive and inspect the returned items, we will notify you of the refund status. Approved refunds will be processed within 3 business days to your original payment method.

  6. Shipping Costs
    Return shipping costs are the responsibility of the customer unless the return is due to defective or incorrect items sent by us.

If you have any questions, please contact us at hi@zfyshop.com.

Refund Restrictions and Exceptions

While we strive for customer satisfaction, some refund restrictions and exceptions apply:

  • Non-Refundable Items: Customized, personalized, or hygiene-sensitive products (e.g., earrings once opened) are non-refundable unless defective.

  • Return Condition: Items must be returned unused, undamaged, and in original packaging with all accessories included.

  • Time Limit: Refund requests must be made within 30 days of delivery.

  • Shipping Costs: Return shipping costs are generally borne by the customer, except for defective or incorrect items sent by us.

  • Fraud Prevention: Refunds may be refused in cases of suspected fraud or abuse of return policies.

Please contact hi@zfyshop.com for questions about specific refund cases.

Secure Shopping Guarantee

At zfyshop.com, your security is our top priority. We are dedicated to providing a safe, reliable, and trustworthy online shopping experience.

  1. Secure Payment
    All transactions are protected with SSL (Secure Socket Layer) encryption. We work with trusted payment partners such as PayPal to safeguard your financial information.

  2. Privacy Protection
    We never sell or misuse your personal information. All data is handled in strict accordance with our Privacy Policy.

  3. Verified Products
    Every product is carefully selected and quality-checked before shipping to ensure it meets our high standards.

  4. Safe Account Access
    Your account is secured with password encryption and safe login protocols. Never share your password with anyone.

  5. Fraud Prevention
    We monitor transactions to detect and prevent unauthorized or suspicious activities.

  6. Need Help?
    If you have any concerns about shopping security, please contact us at hi@zfyshop.com.

Social Media Interaction Policy

At zfyshop.com, we promote positive and respectful engagement on our social media channels.

  1. Respectful Communication
    Please interact respectfully and avoid offensive, abusive, or discriminatory language.

  2. Content Sharing
    Ensure that all shared content is appropriate and does not violate any laws or third-party rights.

  3. Prohibited Behavior
    Harassment, hate speech, spam, and illegal activities are strictly prohibited.

  4. Moderation
    We reserve the right to remove or block users who violate these guidelines without prior notice.

  5. Privacy
    Avoid sharing personal or sensitive information publicly on social media.

  6. Intellectual Property
    Respect copyrights and trademarks. Unauthorized use of our intellectual property is prohibited.

  7. Reporting
    If you see inappropriate behavior or content, please report it to hi@zfyshop.com.

  8. Policy Updates
    This policy may be updated periodically. Continued use of our channels means acceptance of the changes.

  9. Contact Us
    For questions about this policy, contact us at hi@zfyshop.com.

Tax Policy

At zfyshop.com, we comply with applicable tax laws and regulations.

  1. Sales Tax / VAT
    Prices listed on our website do not include sales tax or VAT. Depending on your location, additional taxes may be charged upon delivery or import.

  2. Import Duties and Taxes
    International shipments may be subject to import duties, customs fees, and taxes imposed by your country. These charges are the responsibility of the customer.

  3. Tax Identification
    Customers are responsible for providing accurate tax information if required by their local regulations.

  4. Receipts and Sales Proof
    We provide receipts or proof of purchase upon request. Please contact us at hi@zfyshop.com for any documentation needs.

  5. Changes to Tax Policy
    We reserve the right to update this tax policy to comply with changes in tax laws.

  6. Contact Us
    For any tax-related questions, please contact us at hi@zfyshop.com.

Terms of Service

Welcome to zfyshop.com. These Terms of Service (“Terms”) govern your access to and use of our website and services. By using our site, you agree to comply with these Terms. Please read them carefully.

1. Use of Website
You agree to use this website only for lawful purposes and in a manner that does not disrupt, damage, or impair the site or interfere with other users’ experience.

2. Products
We sell S999 silver jewelry, including earrings, necklaces, and other fashion accessories. Product descriptions are provided to the best of our knowledge but may vary slightly. We reserve the right to modify, update, or discontinue products without prior notice.

3. User Accounts
You may create an account to access certain features. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. Notify us immediately of any unauthorized access or use at hi@zfyshop.com.

4. Orders and Payment
By placing an order, you agree to purchase the products and pay using available payment methods, including PayPal. We reserve the right to accept or reject any order at our discretion.

5. Return and Refund Policy
We offer a 7-day return policy for unused and undamaged items in their original packaging. To request a return, contact us at hi@zfyshop.com with your order details. Refunds are processed within 3 business days after we receive and inspect the returned items.

6. Shipping
We ship worldwide, with primary markets in Europe and North America. Delivery times vary and may be affected by customs clearance or other factors beyond our control. Shipping costs and responsibilities are detailed in our Shipping Policy.

7. Privacy and Data Collection
By using our site, you consent to the collection and use of your information as described in our Privacy Policy, including the use of Google Analytics for site performance analysis.

8. Intellectual Property
All website content is owned by or licensed to zfyshop.com and is protected by copyright and trademark laws. Unauthorized reproduction, distribution, or other use is strictly prohibited.

9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of these external sites.

10. Limitation of Liability
To the fullest extent permitted by law, zfyshop.com shall not be liable for any damages arising from your use of the website, products, or related services.

11. Governing Law and Jurisdiction
These Terms are governed by the laws of the People’s Republic of China. Any disputes shall be submitted to the courts located in Nanle County, Henan Province, China.

12. Changes to Terms
We may update these Terms at any time without prior notice. Updated Terms take effect immediately upon posting. Please review them regularly.

13. Contact Us
For questions regarding these Terms, please contact:
Email: hi@zfyshop.com
Website: https://zfyshop.com

User Content and Comment Policy

At zfyshop.com, we value and encourage user-generated content such as reviews, comments, photos, and other submissions. To maintain a respectful and safe community, please follow these guidelines:

  1. Acceptable Content
    Users may submit content related to our products and services. All content must be lawful, respectful, relevant, and not infringe on the rights of others.

  2. Prohibited Content
    Content that is offensive, defamatory, discriminatory, obscene, illegal, spam, or irrelevant is strictly prohibited.

  3. Moderation and Removal
    We reserve the right to review, edit, or remove any content that violates this policy or is deemed inappropriate without prior notice.

  4. User Responsibility
    Users are responsible for the content they submit and should avoid sharing personal or sensitive information.

  5. Intellectual Property Rights
    Users must ensure they have the rights to the content they submit. By submitting, users grant zfyshop.com a non-exclusive license to use, reproduce, and display their content.

  6. Reporting Violations
    If you encounter content that violates this policy, please report it to us at hi@zfyshop.com.

  7. Policy Updates
    This policy may be updated periodically. Continued use of our website constitutes acceptance of the updated policy.

  8. Contact Us
    For questions or concerns about user content, please contact us at hi@zfyshop.com.